My clients include: Cancer Research UK, CARE International, Inspire Ireland, Oxfam, Save The Children, The One Foundation, Practical Action, UNICEF Geneva, UNICEF UK, VSO, WaterAid, and WWF UK.
Here’s what some of them say about our work together…
“We’ve been working with Bryan for just over a year now, one day a month. A day we look forward to because we always know we’ll get some pearls of wisdom that will help us out. His advice, guidance and counsel has added real value to us across a whole host of areas: from strategic development of IG and events/community fundraising, customer journey planning, digital fundraising planning, DRTV development, new product development and much else besides. Bryan is an exceptional marketing brain, deeply strategic and his approach is always underpinned by a great understanding of key customer insight. He has an incredible understanding of the media landscape for charity direct and digital markeitng. Aside from his marketing expertise and strategic planning knowledge what makes Bryan really great is his approach to supporting us. He ensures he has a deep understanding of our charity and fundraising models, not just from a marketing perspective but also the every day workings and challenges of being a fundraiser. He is never afraid to question our thinking and importantly to disagree with what we are doing and to ensure we focus on the key things. Our programme is reaping the benefits of working with Bryan. Rereading this Bryan almost sounds too good to be true but believe you me Mr Miller is that good – rare to find someone with his breadth and depth of knowledge and expertise.”
Paul Mathews. Head of Individual Giving & Legacies, VSO
“Having worked with Bryan many years ago, I was thrilled when he set up Strategy Refresh. We commissioned Bryan immediately to support us specifically in the area of strategic planning. For the past few years Bryan has helped us interrogate our fundraising product mix, enabling us to take a much more strategic approach to managing our portfolio. As a result our approach to planning and delivery has transformed, with teams working in a much more integrated and systematic way. The result has been solid growth despite a difficult market. Bryan’s ongoing support is seen as crucial to WaterAid’s ongoing growth and development.”
Angharad McKenzie, Head of Supporter Development, WaterAid
“I met Bryan at a digital fundraising workshop organised by my colleagues. I really liked his style of working so I was more than pleased when he was recommended to me as a consultant on a paper about building digital capacity and then strategy in Save the Children. Bryan did interviews with 27 people around the organisation and every single one of them really liked him and felt that their opinions were heard and understood. This was the first step in producing our paper and it has positioned this work positively within the organisation. Bryan is very respectful of the expertise and knowledge that is in-house, but he will be very clear when he disagrees with you and why. So working with him was a great learning experience as well.”
Branislava Milosevic. Head of Digital, Save the Children UK
“The planning workshop that Bryan ran for us was just what we needed to kick-off the development of our new integrated online fundraising strategy, bringing together our internal team and our digital media agency through his strategic framework approach to online planning.”
Susan Davidson. Supporter Development & Innovation Director, Save the Children UK
“Working with Bryan has really helped us focus on the key objectives for our digital fundraising activities. He has guided us while working to help create a digital fundraising strategy and has successfully facilitated meetings with various stakeholders across the organisation during this process. Bryan has not only helped us strategically but has also been a great mentor for my own personal development. I have thoroughly enjoyed working with him and have learned a great deal in the process.”
Kate Proh. Digital Fundraiser, Save the Children UK
Bryan is a very perceptive direct marketer with an especially fine knowledge of online. I’ve found that he always adds practical value while being excellent at challenging existing thinking. He’s run a number of workshops for me and my team which have always worked really well, enabling us to develop new – but eminently useable – ideas and comms plans. Overall, I’d certainly work with Bryan again.
Nick Georgiardis. Head of Donor Development & Legacy Marketing, Cancer Research UK
Bryan and I have worked together at Cancer Research UK on the delivery of a supporter segmentation model. It has been a challenging and complex project and Bryan has never lost sight on delivering a solution that gives us new intelligence around our supporters yet is also a solution that we are able to implement. Outside of this project, I have seen Bryan successfully challenge the status quo in a number of areas bringing people with him to see things in new ways. He is well respected and also shows respect and makes time for individuals at all levels within the organisation. I would be delighted to get the opportunity to work together again.
Catrin Shaw. Head of Strategic Communications Planning, Cancer Research UK
Bryan’s preparation in advance of the workshop was meticulous and this yielded a tightly structured, effective and creative workshop for our team. We received well-written notes that had been created during break-out sessions on the day and there was a half day follow up session a week later. The ideas and strategies explored during the workshop were presented to us in written form, an implementation strategy was agreed and actions assigned. Bryan provided the strategy ‘toolkit’ for fundraising for us and I would be happy to recommend his service.
Elaine Geraghty. CEO, Inspire Ireland
At HMA we’re working with Bryan to further develop the strategic planning services we offer our clients here in Canada. His deep knowledge, diverse experience and wonderfully creative approach to helping teams think strategically always delivers great results.
Lynne Boardman. Managing Director, Harvey McKinnon Associates, Canada
